Support

App: Santa Claus Video Call & Text (SantaCall) for iPhone and iPad

Contact us

Email: tkachenko.daiv@gmail.com

Please tell us your iPhone or iPad model, the iOS version and the app version, and what happened. A screenshot helps a lot.

Cancel your subscription

Premium is billed by Apple, so you cancel it in your Apple ID settings:

1. On your iPhone or iPad, open Settings.
2. Tap your name, then Subscriptions.
3. Choose Santa Claus Video Call & Text and tap Cancel Subscription.

You can also open https://apps.apple.com/account/subscriptions on your device.

Cancel at least 24 hours before the renewal date to avoid the next charge. Premium stays active until the end of the period you’ve paid for. Deleting the app does not cancel the subscription.

Get a refund

Apple handles refunds for App Store purchases. Ask for one at https://reportaproblem.apple.com.

Restore your purchases

If you reinstalled the app or moved to a new device with the same Apple ID:

1. Open SantaCall and tap Set up a call. The Premium screen opens.
2. Tap Restore Purchases at the bottom of the screen.

Or tap the gear on the home screen and tap Restore Purchases.

Turn Santa’s AI replies off or on

Santa’s replies to letters and chat are written with AI only when a grown-up agrees. To change your choice:

1. Tap the gear on the home screen.
2. Turn Santa’s personal replies off or on.

When it’s off, letters get a classic reply from Santa built on your device, the text goes nowhere, and the chat is not available.

Turn analytics off

Tap the gear on the home screen and turn off Share usage data. Crash reports not yet sent are deleted.

Santa didn’t call

• Check that notifications for SantaCall are on: Settings > Notifications > SantaCall.
• If notifications are off, keep SantaCall open at call time.
• If you missed the call, Santa calls back once after 5 minutes. After that, tap “Call back” on the home screen.

A reply from Santa seemed wrong

Santa’s replies are written by AI and can sometimes be odd. Send a screenshot to tkachenko.daiv@gmail.com and a person will look at it.

Delete your data

In the app: Settings (after the grown-ups check) > Privacy > Delete my data, then confirm twice. It deletes the letters, the chat, your child’s name and scheduled calls on your device, and the anonymous ID with everything our server keeps under it. Premium stays with your Apple ID.

Deleting the app removes everything SantaCall keeps on your device. Our server keeps no account and no text your child wrote; see the Privacy Policy for what it does keep and for how long. For any other request, write to tkachenko.daiv@gmail.com.

Legal

• Privacy Policy
• Terms of Use

Davyd Shapovalov, tkachenko.daiv@gmail.com